Rajat Wahi, Partner, Deloitte India, believes that returns, payments, shipping, etc. are major bottlenecks for e-commerce companies. This is because most policies for payments, returns, etc. of the e-...

Rajat Wahi, Partner, Deloitte India, feels that omnichannel retail will be a reality post-lockdown, but marketers will need to be mindful of delivery costs....